Online Help > Support/Resources > Troubleshooting > Performance

Performance Diagnostic

Description

 

Sometimes when a performance issue occurs while using Password Vault Manager, the support personnel may ask you to send information. Here are three sources or information that the support team requires to help diagnose your issue.

 

Procedures

 

My Data Source Information

 

1. Open File - My Data Source Information.

 

2. Click on the envelope button to send the information to our support team. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum include your forum user name.

 

Data Source Information

Data Source Information

 

Diagnostic

 

1. Open Help - Diagnostic.

 

Help - Diagnostic

Help - Diagnostic

 

2. Click on the Send button. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum, please include your forum user name.

 

System Diagnostic

System Diagnostic

 

Profiler

 

1. Open Help - Profiler, move the window aside to clear the main window of Password Vault Manager

 

Help - Profiler

Help - Profiler

 

2. Select the Performance tab.

 

Performance Profiling - Performance

Performance Profiling - Performance

 

3. In Password Vault Manager, hold the CTRL key and press the refresh button.

 

4. Information will be added in the Performance tab.

 

Profiler

Profiler

 

5. Click on the Send Trace to Support button. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum, please include your forum user name.