Online Help > Commands > Help > Support

Profiler

Description

 

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Displaying the Profiler window might slow down the operations on the data source. Proceed with care.

 

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To diagnose startup issues, you can enable the profiler from the command line as described in Command Line Arguments

 

Procedure

 

Peformance

 

1. Select Help - Profiler.

 

 

Help - Profiler

Help - Profiler

 

2.  Move the window to the side in order to display the Password Vault Manager main window and refresh the data source by using the refresh button or by using File - Refresh.

 

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Holding the CTRL key while performing the refresh will force a full reload of the data source, thereby ignoring the cache.

 

Refresh

Refresh

 

3. The Profiler data will appear in the Performance Profiler window.

 

Performance Profiling

Performance Profiling

 

4. Click on Send Trace to Support in order to send the Profiler data logs to our Devolutions support team. You can add a Marker when running multiple tests to separate them.

 

Send Trace to Support

Send Trace to Support

 

Debug only

 

Sometimes when an issue occurs while using Password Vault Manager, the support personnel may ask you to turn on debugging and send the information back. Here are two procedures that you can follow.

 

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Any debug level other then zero will slow down the application and write a lot of information in the application logs. As soon as you have completed the diagnostics you should revert back the debug level to zero.

 

Use the in-depth debugging method whenever you need to diagnose the startup or initial connection. the Ad-hoc debugging method is much easier to follow and is sufficient in most cases.

 

Ad-hoc debugging

 

Performance Profiling - Debug only tab

Performance Profiling - Debug only tab

 

1. Open Help - Profiler, move the window aside to clear the main window of Password Vault Manager.

 

2. In the Debug only tab, click on the ellipsis button and activate the proper debug categories.

 

3. In Password Vault Manager, perform the action that is under investigation. You should see debug information appear in the profiler window.

 

4. Click on Send trace to support. In the following dialog, ensure you specify enough information to link the report to the appropriate ticket, if the process was started from the forum include your forum user name.

 

In-depth debugging

 

1. Open File - Options - Advanced, click on the Debug level ellipsis button and activate the proper debug categories.

 

2. In the Information section below, you will see a hyperlink to your configuration folder, press on it to have an explorer window opened in that folder.

 

3. Close Password Vault Manager.

 

4. As a preparatory phase, it would be best to clear existing logs to limit the scope of what will need to be analyzed. Delete or rename files named PasswordVaultManager.log, %APPNAMECAMELCASE%>.log.db and %APPNAMECAMELCASE%>.debug from your configuration folder.

 

5. Start Password Vault Manager.

 

6. Perform the action that is under investigation.

 

7. Open File - Options - Advanced, set the Debug level to zero.

 

8. Close Password Vault Manager.

 

9. Package the .log, .log.db and .debug files from your configuration folder and send them to us.