Online Help > Support/Resources > Troubleshooting

Troubleshooting Data Sources

Errors

 

Unable to connect to a Data Source

 

1. The name of the data source is entered incorrectly.

 

2. The machine is unable to resolve the name of the data source host using DNS.

 

3. An Anti-virus or Firewall is blocking the application.

 

Sending the schema to Devolutions for analysis

 

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This feature is only available for data sources that are backed by a database management system: MariaDB, SQL Azure, SQL Server and MySQL.

 

When requested by the Devolutions Support team during a support process, you may be asked to send us your database schema for thorough analysis of your issue.

 

1. Go in File - Data Sources - Edit Data Source

 

File - Data Sources - Edit

File - Data Sources - Edit

 

2. In the tab Upgrade click on Email Schema to Support

 

Email Schema to Support

Email Schema to Support

 

3. Fill in all the requested information and click on Send. Enter your email address in the Email field, it will automatically be sent to our Support team.

 

Send Diagnostic

Send Diagnostic

 

Option

Description

Email

Enter your own email address.

Company

Enter your Company name.

Name

Use the same title as the one first used to report the issue

Message

If you haven't described your issue before, enter a short description of it.